Vision:
The long-term vision of AMK is a Cambodian society 'where citizens have equal
and sufficient economic and social opportunities to improve their standards of
living, and where they can contribute productively towards the overall
development of the country'.
As a microfinance institution (MFI), AMK’s priorities have moved away from a historical focus
on outreach, towards operational and financial sustainability whilst also maintaining
its social objectives.
AMK's Mission:
"To help large numbers of poor people to improve their livelihood options through the delivery
of appropriate and viable microfinance services."
AMK’s guiding principles reflect the overall operating framework of the
institution.
AMK's Guiding Principles:
- AMK is committed to openness and transparency in all areas of management and operations;
- AMK is committed to developing processes/services, and to adopting behaviors and standards that ensure optimum social performance, including client protection;
- AMK is a learning organization where the exchange and sharing of information will contribute to staff development, training and in policy and systems improvement.
- AMK will provide microfinance services to poor people in Cambodia that are grounded in sound financial discipline at all levels.
As an extension of these guiding principles, a Code of Practice for Client Protection was created in 2005:
AMK's Code of Practice for Client Protection:
- Inclusive: We will maximize the inclusion of the poor and other marginalized populations with AMK products and services.
- Avoidance of Over-Indebtedness: We will minimize the exposure clients (especially poor clients) have to products which may prove harmful and avoid putting any client at risk to over-indebtedness.
- Transparent Pricing: We will provide complete information to clients about policies, procedures and ensure transparency in transactions and pricing.
- Ethical staff behavior: We will ensure ethical and respectful behavior towards clients by staff.
- Appropriate collection practices: Debt collection practices will work with our clients and will neither be abusive nor coercive.
- Effective Mechanisms for redress of grievances: We will have in place timely and responsive mechanisms for complaints and problem resolution for clients.
- Privacy of Client Data: The privacy of client data will always be respected.
This code is translated into operating standards within AMK’s policies and is monitored through the internal audit function and social research findings.